About Jorge

Jorge de la Cruz Mingo
Blogger at jorgedelacruz.es
[email protected]

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Built digital technical content strategy on Zimbra Collaboration since 2014. Main author of the Corporate Blog sharing technical articles that Partners, Clients and Community need, or using SEO searches to cover the most wanted needs towards our digital resources, website, blog, wiki, etc. I work alongside Product, Engineering and Sales to generate quality content, according to the current or future product, focusing on the solution in general and exposing the functionalities in particular.

SUMMARY OF QUALIFICATIONS

• IT Professional with 10+ years experience in Systems and Network Administration with a primary focus on VMware, Linux, Zimbra, Hosting Technologies, Veeam Backup & Replication and Microsoft Windows Servers 2003/2016 Standard/Enterprise operating systems.
• Technical Marketing leader, content strategy, and principal blog author in the Corporate Blog.
• Good communication and team management skills.
• Awards: VMware vExpert 2014-17, Veeam Vanguard 2015-17 and Nutanix Technology Champion 2018
• Extensive experience developing procedures, policies, technical manuals, technical diagrams, complex physical and logic infrastructure diagrams, software guides and instructions, executive briefings and presentations.
• Technical Blogger (+2,400 visits/day), passionate and advocate technical writer

TECHNICAL SKILLS

• Virtualization: VMware vSphere 4.x up to VMware vSphere 6.5
• Backup, Disaster Recovery & Availability: Veeam Backup & Replication Availability Suite 8 up to 9.5 Update 3 (Cloud Connect, Agent Management, Networking and Veeam Agent for Linux management), VMware Data Recovery, VMware vSphere Data Protection.
• Firewalls: SonicWall with OS 6.x+ in Standard & Enhanced, Fortigate, PFsense and m0n0wall
  • Deep understanding of all OSI Layers, VPN, Content filtering, Deep Packet Inspection and Bandwidth Throttle
• Scripting: Bash, Perl, PHP and PowerCLI
• Platforms: Red Hat Enterprise Linux/CentOS, Ubuntu Server, Windows Server 2003 up to 2016

RELEVANT COURSEWORK

• VMware vRealize Operations Manager Fundamentals [V6.0]
• Zimbra Collaboration System Administration: Zimbra Architecture, Installing Zimbra Collaboration, Troubleshooting, using the Zimbra Administration Console, using CLI tools, Backup & Restore, Performance tuning.
• Nutanix Platform Sales Engineer on NOS3 (NPSE3)
• Nutanix Platform Sales Representative on NOS3 (NPSR3)
• VCP 410 – Install, Configure & Manage: Installation, configuration and management of VMware vSphere ™, which consists of ESX / ESXi and VirtualCenter Servers.
• Veeam Backup & Replication Certifications: Veeam Backup & Replication VMSP, Veeam ONE VMSP, Veeam Technical Sales Professional (VMTSP)
• Management and Team Development Working: Developed leadership, collaboration and interpersonal skills, which are vital skills for any business
• Certified SonicWALL Security Administrator: WAN ISP Failover and Load Balancing – NAT & Firewall Access Rules-Site to Site VPN-Hub and Spoke VPN-GVC-GVC with Local Database with CFS with LDAP-LDAP-SSL Dynamic Address Objects “Control,” Gateway Anti-Virus , “Intrusion Prevention System”.
• Cisco Security Appliances IronPort: Configuration of the New Range of Ironport S, branch security, Cisco Systems.
• Lotus Domino Administrator: Preparation for the first certification exam for Lotus Domino Administrator.
• Windows 2003, 2008, 2012 Administration: Preparation for MCSE 2008/2012 Course. Pending exam.
• Exchange 2007, 2010, 2013: Management & Configuration for Exchange Server in virtual environments

EDUCATION

IES Arcipreste de Hita, Azuqueca de Henares, Guadalajara (Spain): Associate’s Degree, Field of Study Computer and Information Sciences and Support Services – 2004-2006

PROJECTS

• Technical Blog jorgedelacruz.es: Daily content creation, Blogs, videos, etc. about VMware, Veeam, Zimbra Collaboration, Infrastructure Design, Troubleshooting, Linux, Grafana and Log monitoring with Elastic and VMware vRealize Log Insight, Tips & Tricks, How-To, Multi-Server Scenario, Virtualization, Backup & Recovery, Mail systems, Networking, Storage, etc.

RELEVANT EXPERIENCE

Synacor – Technical Marketing Manager, July 2017

• Create design guides, troubleshooting guides, evaluation guides, application notes, technical white papers, presentations, videos and demonstrations for our security solutions and products.
• Build and maintain a demonstration environment for our security solutions and products.
• Support sales and marketing efforts as required.
• Support product launch activities and assist with Tradeshows, Conferences and Technical Sales Training or Channel Partner Training activities.
• Respond to customer or field inquiries, assist with Technical RFPs and work with a cross-functional team of PMs, SEs, Engineers as required.
• Work with the Competitive Team for market and competitive analysis.

Synacor – Technical Product Manager/Product Owner, January 2017 – July 2017

• Managing the Zimbra Apps product line life cycle from strategic planning to tactical activities
• Specifying market requirements for current and future products and integrations for Zimbra by conducting market research supported by on-going visits to partners, customers and community.
• Draft key objectives, strategies and apply the data for a product to make business decisions.
• Possess a fundamental understanding of end-to-end customer experience integration and dependencies.
• Accountable for a created product(s), delivering in the product model and communicating the product needs with business partners.
• Collaborate with stakeholders during the visioning and concept development of a product. Lead, manage and collaborate with cross-functional teams, business partners and stakeholder management for a product(s).
• Assess value, develop cases, and prioritize stories, epics and themes to ensure work focuses on those with maximum value that are aligned with product strategy
• Driving a solution set across development teams (primarily Development/Engineering, and Marketing Communications) through market requirements, positioning, and technical content.
• Developing and implementing a company-wide go-to-market plan, working with all departments to execute.
• Analysing potential partner relationships for Zimbra, at open source or at Business OEM level.

Synacor – Technical Marketing/Product Marketing Manager, September 2015 – January 2017

• Manage the worldwide introduction of ground-breaking Zimbra and Synacor products and solutions
• Define real-world market segmentation models, and develop optimized messaging for specific markets and audiences
• Develop creative strategies and assets for global demand generation and awareness campaigns
• Enable sales and channel teams with high-value sales tools, including presentations, solution guides and white papers
• Present the Zimbra and Synacor solution and value proposition at industry trade-shows, conferences and webinars
• Support other marketing disciplines (e.g., channel marketing, AR/PR, more) with both subject matter expertise and marketing acumen
• Engage key market influence individuals through social media and other channels

Zimbra – Technical Marketing Manager (Community & Knowledge Base), September 2014 – September 2015

• Respected leader in the Zimbra global Commercial and Open-Source Community
• Provide interactive and consistent communication with the Zimbra Community
• Evangelize and make grow Zimbra community sites, including the Zimbra Forums, Wiki, Knowledge Base, and IRC
• Develop complex Technical articles, and maintain the Zimbra Knowledge Base Content and accurate
• Visit with customers and partners, either on-site or at global Zimbra events
• Identify knowledge and documentation gaps and working closely with other internal teams such as Engineering, QA, Services and Support to develop new material, Scripts, Blog articles, etc.
• Provide analytical insight into the success of our community properties and Support case deflection
• Code, CSS & Design development of a new MediaWiki template for the wiki.zimbra.com and successful conversion into a Technical Centre
• Designed an Open-Source Icon library that is used in all the images and diagrams used in wiki.zimbra.com.
• Creation of a Bash Script to automate the installation of Zimbra with one click, ZimbraEasyInstall
• Creation of a Bash Script to automate the installation of Zimbra in a Docker Container
• Social Media Content creation:
  • Blog posts with Technical content as well as High-Level posts or announcement ones, the detailed list here: https://blog.zimbra.com/author/jcruz/
• Weekly Tweet an Image creation about different articles of the Zimbra KB
• Creation of an Open Source Icon Library to use in Microsoft Visio or Omnigraffle to create Diagrams.

Freelance Systems Engineer & Administrator specialized in Virtualization and Cloud, 2006 – 2014

• Design and Build an HA Infrastructure based in VMware to offer Cloud Services, like Linux Hosting based on cPanel, Windows Hosting based on Plesk, Virtual Private Servers, Virtual Private Cloud, Mail-as-a-Service based on Zimbra, Backup-as-a-Service using Barracuda appliances
• Design and Build of the strategy for Backup & Disaster Recovery, both for internal use and to offer it as a Service to the Customers hosted in the Private Cloud
• Design and Build of the entire Monitoring environment based on Nagios, Elasticsearch, Kibana and Logstash, the goal was check all Private Cloud Layers: Networking, Storage and Compute.
• Technical Marketing Manager responsible to create: Technical Web Content, Technical Blog Articles, Technical previews of products running on the Private or Public Cloud, Technical Video Creation
• System Analyst and Technical Support duties: Support Level 2 and Level 3
• Virtualization Analyst, Design, Manage and Support complex P2V migrations, V2V, and Private to Public
• Security Manager for Cloud Services, administrator and responsible for Security appliance in clients, like Sonicwall, Fortigate, Watchguard.
• Administrator for Backup & Replication services, using Sonicwall CDP for clients and servers, always in BaaS.
• Design and Build Backup & Disaster strategy for internal use and for offered to clients to consolidate their Infrastructure.
• Design and responsible for High-Level documents, for Internal use, Partners and Clients.
• Manager of open source implementations in Routing, RouterOS
• Manager of open source implementations for Firewall, m0n0wall, pfsense, etc.
• Manager in implementations of source before described in motherboards AMD-ALIX
• Responsible for designing all portfolio, website, videos in channel, and Marketing strategy.

Anadat Consulting., Madrid, Spain

Cloud Architect and Second level engineer, September 2011 – March 2012

• Cloud Architect at Avantaas Project.
• Second level engineer at Telefonica TCloud Project.

Teacher extra classes., Madrid, Spain

Extra-hours freelance Teacher in Computers, March 2006

• Teaching kids with ages from 4 to 9 years old: How to use a Computer, Office tools, Drawing tools, etc.

SKILLS

• Languages: Spanish native, Fluent in English.
• Communicator: I like to write in my Blog for other people, write documents, do videos, webinars, presentations, presenting to groups, etc.
• Self-starter: I spend a lot of my time reading Blogs in my feeds, doing labs, watching videos, partner videos, YouTube channels from VMware, Veeam, Dell, Rackspace, Amazon, and other vendors.

ACTIVITIES & LEADERSHIP EXPERIENCE

Emisarios del Binario, Founder, July 2006

• I’ve started a group of people thought Spain, that like computers in their own way, and put them together in a group. Every year we go together to Computer National event, called Euskal Party. In this event we attend Technical briefings, talk with other 5000 people that come to the event, and share knowledge about different technologies, IT security, etc.

WEBSITE AND CHANNEL

Twitter: jorgedlcruz I usually write about IT, I have more than 2000 followers.

Website: https://jorgedelacruz.es/ Blog with 2400+ visit each day, I usually write about VMware, Nutanix, Zimbra, Veeam, and other technologies related to Virtualization.

YouTube Channel: https://www.youtube.com/user/jorgedlcruz23/videos